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Terms & Conditions

Introduction is the shopping website owned and operated by Vixen Australia Pty Ltd, ABN 60 091 902 699 , Collingwood, VIC, 3066.

The use of the website is subject to acceptance of these Terms and Conditions. By visiting, you accept and consent to these Terms and Conditions. If you do not agree to the Terms and Conditions, you must not use or access this website.

These Terms and Conditions may change from time to time without notice, and recommends you check back regularly.

These Terms and Conditions do not affect your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).

These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you communicate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.

Disclaimer and Liability
Every effort has been made to ensure the information contained on the website is correct, however, makes no warranty as to the accuracy or comprehensiveness of any products displayed and/or sold and provides all products on an “as is” basis. is not liable for any losses or damages caused by this website or any website linked to or from this website.

Your privacy is of the utmost importance to us. Our Privacy Policy details how we collect, protect, store and use personal information you provide to us and forms part of our Terms and Conditions.

Pricing and GST
All prices on the website are quoted in Australian Dollars and include GST. Sale prices are based on savings from regular price.

All prices are subject to change and prices displayed are only valid online at the time shown.

Customer Communications will communicate with you about your order by email and phone. By registering or ordering on you grant us the right to add your contact details to our database. From time to time we may send you marketing material about offers and new products. If you do not wish to receive such material, you may unsubscribe via the link on the email communication, edit your newsletter settings under My Account or by contacting Customer Service at  .

Order Acceptance
Your receipt of an electronic or other order confirmation does not signify our acceptance of your order or our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order.

Order Cancellation
You may cancel your order before the order is dispatched by and we will refund you in full for the orders cancelled. We will not charge you a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order but may return the order as outlined in our Returns & Exchanges Policy. reserves the right to cancel your order if we are unable to process payment on the credit card provided or you provide unauthorised payment details; if the personal details you provide are invalid; or if, when required you are not able to provide satisfactory proof of identity. In addition, reserves the right to cancel your order if the product has become unavailable or if, for any reason, we believe we cannot successfully complete delivery. will attempt to notify you before cancelling your order.

Account Suspension and Termination reserves the right to suspend or terminate your account at any time without prior notice to you, if you breach these Terms and Conditions. If your account is suspended or terminated, you will not be able to access the Website.

In the event of Account Suspension or Termination and you are waiting delivery of products, reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

Delivery offers standard shipping within Australia as detailed in our Shipping Policy. The delivery times provided are estimates only.

It might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges. will not be accountable for late deliveries or loss or for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Acceptance of Goods
On delivery of the order, you agree to inspect the goods for any faults, defects or damage and notify us within 5 working days of receiving the goods should there be a fault.

Returns and Refunds
You may return items purchased at for a full refund within 14 days of purchase. To qualify for a full refund items must be in an undamaged and unmarked condition and in their original undamaged packaging and labelling.

You are responsible for the postage cost of returning products purchased. Upon receipt of the product, you may choose to return the product to for a full refund if the product is faulty when you receive it. Faults will be assessed by our Customer Service Team. If the product is found to be faulty you will receive a full refund, including any postage paid by you, otherwise the product will be returned to you.

Refunds will be issued in accordance with our Returns Policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available. will not consider requests for refunds after 14 days of purchase, unless the product is deemed faulty by our Customer Service.

For further information please refer to our Returns & Exchanges Policy page.

Loss of Goods
The risk of loss of goods shall be passed to you upon our delivery of the product to’s nominated delivery company. will not be held responsible for any loss, damage or liability as a result of this authority.

It is your responsibility to ensure that the products purchased are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements.

Promotions may use promotional vouchers or coupons for products on the site. If you have a promotional voucher, that voucher can be used by someone other than you and you can assign your rights to use that voucher. The value and expiry is specified on the voucher. Vouchers may only be redeemed once during checkout on and by clicking “Apply Coupon”.

Vouchers CANNOT be used in conjunction with other promotional vouchers, used on sale items or redeemed for cash. Individual brands may be excluded from voucher promotions.

If you place an order for a product less than the value of the promotional voucher, no refund or residual credit will be returned to you. Furthermore, if the credit of a promotional voucher is insufficient for the order you wish to make, you may make up the difference through payment.

Your satisfaction is important to us and we welcome your feedback – good and bad. If you have a complaint please let us know via Contact Us. We will try to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In some cases, the manufacturer or other third party may be involved, and as such it may take longer to resolve such an enquiry or complaint.

In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the order or at least the order number that we assign you in the

Acknowledgement or Confirmation of Order. Should you not have received any reaction from us within five business days, please make further enquiries. Very occasionally your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

All information, text, material, graphics, software and advertisements on the website are Copyright of, its suppliers and/or licensors, unless expressly indicated as otherwise. The website content is protected by Australian and International copyright and trade mark laws.

You must not modify, copy or distribute the website content in any way except as expressly provided for on the website or expressly authorised in writing by You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this website only for the purpose of shopping or placing an order on this website.



Georgia Chapman

  • p: 0438 010 077
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